Air Duct Cleaning Bait and Switch Scams

This winter’s weather has been unusually harsh across most of the country – meaning that people are spending more time indoors. That leads many people to evaluate the indoor air quality of their homes and consider services such as air duct cleaning.

Despite the claims of many companies that perform duct cleaning, it has never been proven to have any substantial health benefits. But that doesn’t slow the flood of advertisements that show magnified pictures of dust mites, mold or dirty debris and promise pricing as low as $49.95.

Unfortunately, many air duct cleaning companies use these ads as bait to lure homeowners in, and then switch them to higher priced services that were not clearly explained. The Better Business Bureau states that these “bait and switch” air duct cleaning scams involve dozens of connected companies who have been systematically ripping off homeowners for more than a decade -- to the tune of millions of dollars.

According to NBC’s Dateline: “Over the years, hundreds of homeowners have logged complaints with the BBB, all sounding similar: Once inside a customer's home, technicians routinely mislead them into paying hundreds or thousands of dollars for additional work. Many were told they had dangerous mold. Others had their homes unnecessarily flooded with noxious chemicals. Some said they were afraid of the workmen. All said they were duped into paying hundreds more than the promised $49.99 advertised price.”

That led NBC’s Dateline to conduct an investigation using hidden cameras and senior citizen volunteers. You can check out the video here:

http://www.msnbc.msn.com/id/3032600/vp/41303490#41303490

NBC’s Dateline found that “many of the businesses opened up shop only to disappear within a matter of months, but would then appear again under a different name. Sometimes, it was even hard to determine exactly who owned many of them. The paper trail left behind was limited and sometimes inaccurate. One business was registered using the name of the real owner's dead stepbrother. Another was registered in the name of an owner's bodyguard. Several to convicted felons, one a killer. But our reporting led us to one revealing fact: dozens of the rogue businesses all across the country were run by a rotating list of the same individuals who kept popping up over and over again.”

There are situations where air duct cleaning is necessary or beneficial, and there are many reputable companies that provide fair estimates and do quality work. If you are planning to have the air ducts in your home cleaned, here are some tips from the Environmental Protection Agency on selecting a contractor:

• Do not hire duct cleaners who make sweeping claims about the health benefits of duct cleaning – such claims are unsubstantiated. Do not hire duct cleaners who recommend duct cleaning as a routine part of your heating and cooling system maintenance. You should also be wary of duct cleaners who claim to be certified by the EPA. EPA neither establishes duct cleaning standards, nor certifies, endorses, or approves duct cleaning companies.
• Do not allow the use of chemical biocides or chemical treatments unless you fully understand the pros and the cons of the products being used.
  Check references to be sure other customers were satisfied and did not experience any problems with their heating and cooling systems after cleaning.
• Contact your county or city office of consumer affairs or local Better Business Bureau to determine if complaints have been lodged against any of the companies you are considering.
• Interview potential service providers to ensure that they are experienced in duct cleaning and have worked on systems like yours; they will use procedures to protect you, your pets, and your home from contamination; and they comply with the National Air Duct Cleaning Association's air duct cleaning standards.
• Ask the service provider whether they hold any relevant state licenses. The following states require air duct cleaners to hold special licenses: Arizona, Arkansas, California, Florida, Georgia, Michigan and Texas. Other states may soon require them as well.
• If the service provider charges by the hour, request an estimate of the number of hours or days the job will take, and find out whether there will be interruptions in the work. Make sure the duct cleaner you choose will provide a written agreement outlining the total cost and scope of the job before work begins.
  
  Air Matters LLC has performed mold testing services in the Raleigh NC area since 2002. The owner, Renee D. Ward, has over 25 years of safety and environmental experience and holds both her Bachelors and Masters degrees in engineering. Renee is also a member of the American Industrial Hygiene Association and the Indoor Air Quality Association. You may contact Air Matters at (919) 961-2221 or info@AirMattersMoldTesting.com.

Carolina Wattbusters Crush Wolfpack Kilowatters

The Environmental Protection Agency (EPA) recently announced the winners of its first ever National Building Competition. Participants were challenged to measure their energy use and reduce wasted energy with support from the Energy Star program. Their energy performance was tracked from September 1, 2009 through August 31st, 2010.

From a building over 100 years old in New York City to an elementary school in the mountains of Colorado, a shopping center to a hotel, and many types of buildings in between, these teams from around the country worked hard to slim down their energy use.

Together, the 14 competitors reduced their energy consumption by over 44 million kBtu’s, saved more than $950,000 on their utility bills, and reduced their carbon dioxide emissions an equivalent of the electricity used by 600 homes for a period of one year.

Contestants were judged on the percent reduction achieved in their Energy Use Intensity, or EUI. A building’s EUI is calculated by taking the total energy consumed in one year (measured in kBtu) and dividing it by the total floorspace of the building.

For example, if a 50,000-square-foot school consumed 7,500,000 kBtu of energy last year, its EUI would be 150. A similarly sized school that consumed 9,000,000 kBtu of energy last year would have a higher EUI (180) to reflect its higher energy use. Generally, a low EUI signifies good energy performance.

The winner was a building from right here in the Triangle! Morrison Residence Hall on the campus of UNC-Chapel Hill went from a starting EUI of 213 to a final EUI of 137, a 35.7% reduction. Morrison is a 10 story, 217,522 square foot, 850 occupant residence hall constructed in 1965. It was renovated in 2007 to provide central heating and air conditioning to all rooms and to install solar hot water panels.

Second place went to the Sears in Glen Burnie, MD and the third place finisher was the JC Penney in Orange, CA. Another triangle campus dormitory – Tucker Hall at NC State University – was in the running and finished in 8th place. Tucker dropped their EUI from 172 to 154, a 10.3% reduction.

For more information on the contestants, strategies used to reduce energy consumption, or to apply for the 2011 contest (applications must be received by February 25th, 2011), visit www.energystar.gov/buildingcontest.

Air Matters LLC is just days into starting our 10th year in business – and it has been the busiest first week of January in company history. With the exception of one project, all of our testing this week has been as a result of sudden leaks that occurred in homes while people were away for the holidays.

State Farm Insurance estimates that damage to homes from ruptured pipes affects 250,000 families in the United States each year. Appliance malfunctions, particularly from washing machines and ice makers are other common culprits. What do you need to watch out for to help minimize the risk of coming home to a disaster?

Frozen Pipes

Insufficient or nonexistent insulation is the number one cause of frozen and burst pipes. Pipes, especially those that run along exterior walls, must be properly insulated to avoid freezing. Many older homes lack proper insulation and must be updated, while some homes in the southern United States lack insulation around pipes altogether.

“When pipes freeze, water expands and exerts over 2,000 pounds of force, causing cracks—regardless if the pipe is made of plastic, copper or steel,” says Ray VinZant, a plumber of 42 years and plumbing engineer for Roto-Rooter Group, Inc based in Cincinnati.

Washing Machine Hoses

According to State Farm Insurance, washing machine hose failures cause about $150 million in damage to homes in the United States and Canada each year. To reduce the chances that your hoses will fail, State Farm recommends that you:

• Make sure there are at least four inches (or 11 centimeters) between the water connection and the back of the washing machine. This space will help reduce the chances that the hose will kink.
• Regularly inspect your washing machine hoses. Replace hoses every 3-5 years as part of a proactive maintenance program.
• Keep track of the last time you inspected the hoses by jotting the "inspected" date on the hose or a magnet attached to the washing machine.
• Check that hose connections are secure, including the drain hose.
• Make sure everyone in your household knows where the water shutoff valve is and how to open and close it. Shut off water at valves if you will be away from your home for several days or longer.
• Consider installing or having a professional plumber install a single-handled valve that makes it easier to turn off the water supply to your washing machine.

Ice Maker Lines

Farm Bureau Insurance suggests that you consider the following tips to minimize the risk of your refrigerator or ice maker leaking:

• Proper installation of the icemaker supply line hose is important to avoiding water damage.
• Tightly connect the hose to the valve. Avoid over-tightening.
• Inspect the hose every six months. Ensure the valve connection is secure and check for kinks. If kinks are present, replace the hose.
• Leave a three to four inch space between the back of the refrigerator and the wall to prevent the hose from crimping.
• Locate the water shut-off valve. Inspect the valve every six months to make sure the water supply will shut off.

Sometimes despite your best preventative efforts, leaks sometimes still occur. If you have a water intrusion, shut off the water supply source immediately. Contact a water damage professional to remove standing water and all moist materials to minimize the risk of mold growth.

Is Your Landlord Ignoring Your Mold Concerns?

Air Matters LLC has received a large number of calls in recent months from tenants who are concerned about mold testing and indoor air quality. These tenants have occupied a variety of properties from large apartment complexes or commercial office buildings to privately owned townhouses or duplexes. However, they have all shared one concern: “How can I get my landlord to take my complaint seriously and address this mold issue?”

In most cases, property owners or management are quick to deal with a valid mold situation. It minimizes property damage, keeps tenants healthy and happy, and is simply the right thing to do. Taking care of mold promptly also minimizes liability -- Across the country, renters have been awarded millions of dollars in lawsuits that contend significant health problems associated with exposure to mold.

But what should tenants do if they are having trouble getting a commitment to complete repairs and do any necessary remediation? Currently, there is no Federal law that sets permissible exposure limits or tolerance standards related to mold. Several states (including CA, TX, NJ, and MD) have passed some laws designed to establish guidelines for safe levels of mold in the air.

In North Carolina, mold is often addressed through the state’s Landlord and Tenant law – Chapter 42, which imposes minimum generic maintenance obligations for rental properties. This includes the obligation to maintain "in safe and good working order" many common sources of water and moisture intrusion that support fungal growth, such as plumbing and HVAC systems.

If you are a tenant with a suspected mold issue, notify your landlord in writing immediately. Include the date(s) you first noticed any conditions that might be associated with the problem, such as leaks or musty smells and a description of the progression of the problem. Take photographs to document the conditions, if possible. Include any supporting documentation, such as proof of medical appointments to address health symptoms you feel could be related to mold exposure. Ask when you can expect the problem to be addressed and follow-up.

If you are still unable to make any progress with your landlord, you may wish to consult with a mold professional, who can provide you with scientific data and environmental testing results to confirm, quantify and document your fungal exposure.


Air Matters LLC has performed mold testing services in the Raleigh NC area since 2002. The owner, Renee D. Ward, has over 22 years of safety and environmental experience and holds both her Bachelors and Masters degrees in engineering. Renee is also a member of the American Industrial Hygiene Association and the American Indoor Air Quality Council. You may contact Air Matters at (919) 961-2221 or info@AirMattersMoldTesting.com.

Flood Damage Leads to Mold Problems

Last week, a large portion of North Carolina experienced record-setting rain falls. Many areas in Eastern NC experienced flooding, including the town of Windsor in Bertie county, where homes and businesses contained several feet of water.

Federal Emergency Management Association (FEMA) crews visited the town of Windsor earlier this week, and the mayor is hoping for a federal disaster declaration. That declaration would provide federal funding and manpower to help the citizens clean up and get back on their feet from the largest disaster since Hurricane Floyd, which hit in September of 1999.

"Everybody is just going through the same routine," says Ted Shaw, a business owner in Windsor. "Got all the carpet up and out on the street. Sunday we came in and bleached and took the garden hose and washed all the water out to the street," says Shaw.

Are Ted Shaw and other residents of Windsor doing the right thing during their clean up?

The Environmental Protection Agency (EPA) has a publication titled "Flood Clean Up and the Air in Your Home" designed to help home and business owners prevent indoor air quality problems associated with flooding and flood water contamination.

This is a simple booklet that outlines steps for cleaning up safely after a flood, including use of the proper personal protective equipment. It also provides a list of resources where you can find additional fact-based information on flooding, clean up, mold and other related issues.

You can access a copy of the publication at http://www.epa.gov/iaq/flood/flood_booklet_en.pdf

Air Matters LLC has performed mold testing services in the Raleigh NC area since 2002. The owner, Renee D. Ward, has over 22 years of safety and environmental experience and holds both her Bachelors and Masters degrees in engineering. Renee is also a member of the American Industrial Hygiene Association and the American Indoor Air Quality Council. You may contact Air Matters at (919) 961-2221 or info@AirMattersMoldTesting.com.

Celebrities Sue Over Mold Issues

Ed McMahon filed the first memorable celebrity mold lawsuit back in 2002, claiming that faulty work to clean and repair his home after a pipe burst resulted in toxic mold that made him and his wife sick and killed their dog. He asked for $20 million in damages and settled the claim the following year for just over $7 million.

Other celebrities have sued their insurance companies, home inspectors, contractors and tradesmen over the years related to mold issues including Erin Brockavich, Lou Ferrigno, Michael Jordan, and Bianca Jagger. A few months ago, there were rumours that mold contributed to the deaths of Brittany Murphy and Simon Monjack, after they both died weeks apart and were found to have had similar pneumonia type symptoms.

Now, Rachael Ray and her lawyer husband John Cusimano have filed a lawsuit against two home inspection companies for failing to discover that the Southampton home they purchased in 2007 had water damage and mold growth. Rachel has suffered with respiratory problems repeatedly and feels that the mold either caused or at least exacerbated these symptoms, which impacted her effectiveness on camera and in front of her audience. Rachael and her husband have moved into her apartment in New York City until the situation is resolved.

Are home inspectors liable for positively identifying mold?
According to leading trade associations for the home inspection industry, NO!

The International Association of Certified Home Inspectors document "International Standards of Practice for Inspecting Residential Properties", reads as follows:

3. Limitations, Exceptions & Exclusions
3.2. Exclusions:
I. The inspectors are not required to determine:
J. the presence of mold, mildew or fungus.
K. the presence of air-borne hazards.

Likewise, the American Society of Home Inspectors document "Standards of Practice" states:

13.2 General exclusions:
A.Inspectors are not required to determine:
11.the presence of potentially hazardous plants or animals including, but not limited to wood destroying organisms or diseases harmful to humans including molds or mold-like substances.
12.the presence of any environmental hazards including, but not limited to toxins, carcinogens, noise, and contaminants in soil, water, and air.

Although many home inspectors do offer mold investigation and mold testing services, this is an additional area of expertise that requires specific training and often separate liability insurance coverage.

Your best bet when buying a home is to have an independent comprehensive home inspection in conjunction with a mold inspection. These two professionals working together can minimize your potential for buying a home with water damage and mold growth.


Air Matters LLC has performed mold testing services in the Raleigh NC area since 2002. The owner, Renee D. Ward, has over 22 years of safety and environmental experience and holds both her Bachelors and Masters degrees in engineering. Renee is also a member of the American Industrial Hygiene Association and the American Indoor Air Quality Council. You may contact Air Matters at (919) 961-2221 or info@AirMattersMoldTesting.com.

Football Frenzy Over MRSA Staph

Former Cleveland Browns center LeCharles Bentley sued the team last month over a career-ending MRSA staph infection he says he contracted at the team's training facility. Bentley's attorney, Shannon Polk, said Bentley nearly died from the infection while he was rehabbing from a knee injury.

"They told him their facility was the best," Polk said. "But they never told him about a host of unsanitary conditions there. And they never told him about the list of others who contracted staph before he chose to rehab there."

Bentley's knee became swollen, and he was diagnosed with MRSA staph infection shortly after beginning rehabilitation at the facility in July 2006, according to the lawsuit. The Browns had at least six players stricken with some sort of staph infection in recent years, including former receiver Joe Jurevicius, who settled a similar lawsuit with the team in June of this year.

What is MRSA?

According to the Centers for Disease Control (CDC) Methicillin-resistant Staphylococcus Aureus (MRSA) is a type of staph bacteria that is resistant to certain antibiotics called beta-lactams. These antibiotics include methicillin and other more common antibiotics such as oxacillin, penicillin, and amoxicillin.

How is MRSA Spread?

The CDC states that MRSA infections, as with all staph, are usually spread by having contact with someone’s skin infection or personal items they have used, like towels, bandages, or razors that touched their infected skin. MRSA is not thought to be spread through the air or associated with poor indoor air quality, although poor IAQ can cause other risk factors for infection.

What Can Athletes Do to Prevent MRSA?

The CDC offers the following prevention steps for football players as well as other athletes - including the high school player and the gym rat:

1. Practice good personal hygiene

•Keep your hands clean by washing frequently with soap and water or using an alcohol-based hand rub. At a minimum, hands should be cleaned before and after playing sports and activities such as using shared weight-training equipment, when caring for wounds including changing bandages, and after using the toilet.
•Shower immediately after exercise and do not share bar soap or towels.
•Wash your uniform and clothing after each use. Follow the clothing label's instructions for washing and drying. Drying clothes completely in a dryer is preferred.

2. Take care of your skin

•Wear protective clothing or gear designed to prevent skin abrasions or cuts.
•Cover skin abrasions and cuts with clean dry bandages or other dressings recommended by your team’s healthcare provider (e.g., athletic trainer, team doctor) until healed. Follow your healthcare provider’s instructions for when and how often to change your bandages and dressings.

3. Do not share items that come into contact with your skin

•Avoid sharing personal items such as towels and razors that contact your bare skin.
•Do not share ointments that are applied by placing your hands into an open container.
•Use a barrier (such as clothing or a towel) between your skin and shared equipment like weight-training, sauna, and steam-room benches.

Air Matters LLC has performed mold testing services in the Raleigh NC area since 2002. The owner, Renee D. Ward, has over 22 years of safety and environmental experience and holds both her Bachelors and Masters degrees in engineering. Renee is also a member of the American Industrial Hygiene Association and the American Indoor Air Quality Council. You may contact Air Matters at (919) 961-2221 or info@AirMattersMoldTesting.com.